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Learn more about ENGIE UKAs part of the UK Government’s commitment to reducing energy use and meeting carbon-reduction targets, energy suppliers are required to make all reasonable efforts to install Smart meters or Advanced Meter Reading (AMR) equipment in all businesses and homes by 2025.
We are excited about the benefits this transition will bring to our customers. It means an end to manual meter reading and estimated bills. Meter readings will be transmitted automatically to your supplier, ensuring bills are always based on actual consumption. This also simplifies the process of switching suppliers.
The latest generation of Smart meters (SMETS2) can communicate with all suppliers, so there will be no interruption to your remote meter readings if you change supplier. If you have a SMETS1 Meter currently at your site, we will attempt to connect to it upon change of supply. If this is not possible, we will upgrade it to SMETS2.
Smart and AMR meters allow you to see exactly how much energy your business is using, enabling more accurate bills and supporting your energy-efficiency efforts to reduce your energy bills.
To find out if you are eligible and which meter is right for you, please continue reading the information below and complete one of our online forms.
ENGIE and its Smart metering agents follow the requirements of the Consolidated Metering Code of Practice (CoMCoP). The CoMCoP is part of the Retail Energy Code and sets out standards for the installation of Smart meters. It can be found on the Retail Energy Code website.
Gas meters installations
Gas meters installed
Gas meters installations
Electricity meters installations
Electricity meters installed
Electricity meters installations
We use the data from your electricity or gas Smart/AMR meter to produce accurate bills.
If anything changes about the way we handle or use your data, we will inform you.
Your Smart meter sends us readings to show how much electricity or gas you have consumed. Your AMR Data Collector dials into your meter and collects your consumption data and sends it to us securely via a data flow.
We only have access to your data for the period of time that you are supplied by us.
A limited number of specifically trained staff have access to your data for essential reasons. This may be shared with third parties for the provision of services, and not for marketing.
You can request a copy of your data at any time. If you wish to do so, please contact our Customer Service team or call us on 0800 130 3600.
Energy UK, an independent organisation providing advice and support to the energy industry, will provide details on your data rights and choices.
You can choose to have data collected every 30 minutes, daily or monthly. If you haven’t provided a preference for how frequently we collect your data, we default to monthly data collections.
If you have a Half Hourly (HH) meter, your data is collected every 30 minutes. If you wish to make a change, please contact our Customer Service team by email at support.customerservice.uk@engie.com or call us on 0800 130 3600 (Opening hours: Monday to Thursday 10:00 – 17:00, Friday 09:30 – 16:30).
Please see your contract Terms and Conditions for more information about how we use your data.
If you need reach out to our specialised team members today for more information about our Smart and AMR meters.
Email: EngieSmartRollout@engie.com
Call: 0800 130 3600
Opening hours: Monday to Thursday 09:00 – 17:00, Friday 08:30 – 12:00
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