Emergency Numbers

Experiencing an emergency

If you are experiencing an emergency with your energy supply, please contact these free 24 hour national number emergency lines:

Gas emergency – (24hr) 0800 111 999

Electricity emergency – (24hr) 105

Alternative ENGIE contact number 0800 130 3600 Mon-Thurs: 9am-5pm | Fri: 8:30am-12pm

What to do in the event of a possible gas leak

Turn off the gas at the mains supply and leave it off until the leak has been repaired
Ensure all naked flames are extinguished
Open doors and windows for ventilation
Do not operate any electrical switches
If an electrical security entry lock/phone is fitted, then this must not be operated. The door must be opened manually when the engineer arrives

If the problem persists or further work is required then please call us on 0800 130 3600 during normal business hours or 0141 249 3999 after normal business hours, to arrange for any necessary works to be carried out.

Electricity

In the event of a power cut, please call 105 to be put through to your network operator.