What is an AMR meter?

AMR (Advanced Meter Reading) meters are advanced electricity and gas metering systems that record energy usage and have the ability to remotely* send data to us for use on your bills.


AMR meters are different for gas and electricity. If you’re a gas customer, an AMR is an ancillary device that we attach to your existing meter. If you’re an electricity customer, it is an advanced meter that will replace your existing meter.


Please only apply if you are an active ENGIE customer and don’t already have AMR/SMART Installed.

Benefits of an AMR meter

<strong>No Extra Cost</strong><br> There is no extra cost installing an AMR meter*

No Extra Cost
There is no extra cost installing an AMR meter*

<strong>Automatic Reading</strong><br> No requirement to submit readings, minimising site visits**

Automatic Reading
No requirement to submit readings, minimising site visits**

<strong>Accurate Invoices</strong><br> No manual reads means no more estimated bills**

Accurate Invoices
No manual reads means no more estimated bills**

<strong>Track Consumption</strong><br> Accurately track energy consumption using regular actual reads

Track Consumption
Accurately track energy consumption using regular actual reads

<strong>Greater Control</strong><br> You have great control over your energy consumption

Greater Control
You have great control over your energy consumption

                    What will happen once you request an AMR Meter?


When you complete an online form or contact our customer service team letting us know you would like an AMR Meter, the information will be sent directly to our Metering Team.


After a few eligibility checks have been carried out, we will pass your information to one of our agents/installers. They will then arrange to contact you to book an appointment in around 2-3 weeks.

When our installer contacts you to arrange the booking, you will need to answer some questions about the site and meter currently in situ. They will also run through some important things that need to be considered ahead of the booking, such as;

  • The Electricity will need to be turned off for around 45 minutes (Gas – no downtime)
  • The Meter will need to be clear from any obstructions to allow the engineer access
  • There will need to be somebody over the age of 18 on the property at the time of the appointment.

Once the work has been carried out at site, the installer will inform us and we will do the rest. Then you can look forward to your new accurate bills.

If the engineer cannot carry out the work on the day due to other works that may need to be completed. They will inform you and Engie so we can work together to find a solution and get your AMR Meter installed.

*Please note, if you already have an AMR/SMART Meter Installed you have already been upgraded and so we will not actively be rolling out further upgrades on these sites.
 

With all these advantages, why wait?

How to upgrade

Find out if your business is eligible for an AMR meter upgrade.


Fill in your details on the form below and we'll be in contact when a meter installer is in your area.

If you're unsure which meter is best for your business, please get in touch with our team who will advise you.

FAQs

Want to know more about AMR meters?
Check out our FAQ section for help

FAQ page

You may find it helpful to have a recent ENGIE invoice to hand for your account number and MPAN/MPRN.
Please complete all asterisked fields so that we have all the information we need to follow up with you and arrange your installation.

* Subject to eligibility. Installation is subject to survey and your business site meeting AMR meter installation suitability criteria. There may be additional associated costs if the set up at your site needs additional equipment to support the installation.
** Subject to your meter being able to be read remotely.

If you need any help or for more information about our Smart and AMR meters, please contact us:
Email: smart.amr.uk@engie.com
Call: 0800 130 3600
Opening hours: Monday to Thursday 09:00 - 17:00, Friday 08:30 - 12:00