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Learn more about ENGIE UKWe’re here to help you with your needs.
If you are experiencing an emergency with your energy supply, please contact these
free 24 hour national number emergency lines:
Our Customer Service team are fully trained to handle complaints and complex issues. We will aim to resolve your issue at the time of the first contact where appropriate and possible. If we cannot resolve your complaint at the first contact we will issue you with a complaint reference number, as well as acknowledging your complaint in writing.
Contact SupplyWhy not check out our FAQs if you’re not sure where to start
Yes, ENGIE designs agreements tailored to your energy profile, offering options for fixed or flexible pricing, short term or long term durations, and specific sourcing preferences.
ENGIE provides a range of services, including asset optimisation, demand-side response programs and tailored energy management strategies, to help businesses improve efficiency and access cost-saving opportunities.
If you are a Micro Business Consumer or Small Business Consumer and are not happy with our resolution you can also contact the Energy Ombudsman on 0330 440 1624 or email enquiry@energyombudsman.org or contact Citizens Advice on 0808 223 1133.
Ofgem defines a non-domestic consumer as a Microbusiness if they meet at least one of the below criteria:
