Industry Information

On this page, you will find our various industry guides.

If you can’t find what you’re looking for please get in touch or try our FAQs page.

Frequently Asked Questions Contact Supply

Useful guides

Energy Theft

As an energy supplier, ENGIE is legally obligated to investigate the theft of energy actively.

VAT Certification Declaration

If you believe you qualify for reduced rate VAT relief, please complete a VAT Certificate Declaration once we become the registered supplier.

Market Wide Half Hourly Settlement (MHHS)

Market Wide Half Hourly Settlement is a major industry transformation programme to deliver a greener electricity grid that better reflects the way in which we generate and consume electricity.

More information

Help and Support

Here, you’ll find all the assistance you need, from detailed information about our services to useful contacts and resources. If you need any help, our support team is always ready to assist you.

Deemed & Default Rates

If you’ve moved into an ENGIE-supplied premises without an agreed contract, you’ll be assigned default rates, which may be higher than contractual rates. Here you can find this information.

Contractual Information

Here you can find the terms and conditions and rates associated with each of our contract types.

Frequently asked questions

Whether you need help with a smart meter, understanding your latest bill or you want to partner with us, we’ve got you covered.

Help and Support

Here, you’ll find all the assistance you need, from detailed information about our services to useful contacts and resources. If you need any help, our support team is always ready to assist you.

Deemed & Default Rates

If you’ve moved into an ENGIE-supplied premises without an agreed contract, you’ll be assigned default rates, which may be higher than contractual rates. Here you can find this information.

Contractual Information

Here you can find the terms and conditions and rates associated with each of our contract types.

Frequently asked questions

Whether you need help with a smart meter, understanding your latest bill or you want to partner with us, we’ve got you covered.

Industry Information

Categories

Understanding Emissions Trading (EU ETS)

Allowed Timeband Structures

Targeted Charging Review (TCR) Factsheet

Supplier of Last Resort (SoLR) and Special Administration Regime (SAR)

BSUoS Regulations Update

Find Your Distribution Network Operator (DNO)

Targeted Charging Review (TCR)

Transition to Half-Hourly Settlements

Understanding the Climate Change Levy (CCL)

Energy Intensive Industries (EII) Exemption

ENGIE UK Tax Policies

Guide to Third Party Charges – Electricity

Third Party ad-hoc Metering Charges – Gas and Electricity

Understanding the Feed in Tariff (FIT) Scheme

Understanding the Capacity Market

Renewable Obligation Guide (ROG)

Distribution Use of System (DUoS) Unit Rate Charges HH

Distribution Use of System (DUoS) Unit Rate Charges NHH

Time Pattern Regime (TPR) Reference Sheet

Useful guides

Energy Theft

VAT Certification Declaration

Market Wide Half Hourly Settlement (MHHS)

More information

Help and Support

Deemed & Default Rates

Contractual Information

Frequently asked questions

Help and Support

Deemed & Default Rates

Contractual Information

Frequently asked questions