Help and Support

 Gas

In the event of a gas emergency, please contact:
National Grid Gas Emergency Contact Number on 0800 111 999 

What to do in the event of a possible gas leak

• Turn off the gas at the mains supply and leave it off until the leak has been repaired
• Ensure all naked flames are extinguished
• Open doors and windows for ventilation
• Do not operate any electrical switches
• If an electrical security entry lock/phone is fitted, then this must not be operated. The door must be opened manually when the engineer arrives

If the problem persists or further work is required then please call us on 0800 130 3600 during normal business hours or 0141 249 3999 after normal business hours, to arrange for any necessary works to be carried out.

Electricity

In the event of a power cut, please call 105 to be put through to your network operator.

We understand the current challenges in the energy market will be difficult for our customers. We would like to reassure you that, as a global B2B-supplier with a well-balanced portfolio, ENGIE is well placed to cope with the rising energy prices that some suppliers have acknowledged vulnerability to.

If you have any problems with making your energy payments please call us on 0800 130 3600

We've also put together some helpful links for our energy customers:

Energy Advice for businesses

Energy supply advice

Check if the Price Cap affects you

Help for businesses

Standards of Service

Treating Customers Fairly

Guaranteed Standards Payments

If we are your new supplier - find out more

Moving in

Moving out
 

Your company will normally count as a microbusiness if it either:

• has fewer than 10 employees and turns over less than £1.8 million a year; or
• uses no more than 100,000 kWh of electricity
• uses no more than 293,000 kWh of gas per year