ENGIE UK Personal Data and Cookies Policy

ENGIE Power Limited (“ENGIE UK”, “we”, “our”) owns and operates this website (“Website”). Hence, ENGIE UK processes the personal data of its customers and potential customers (herein after jointly referred to as “customers”) and adheres to the applicable regulations pertaining to personal data protection.

ENGIE UK operates its Website and Services as a Data Controller for customers wishing to learn more about our products and Services. It is important to us that you feel confident that your personal information is safe and being looked after. We appreciate the trust you place in us and in return we respect our customers’ privacy and are committed to protecting your personal information. Your data is not used for automated decision-making except as described below.

This policy sets out our commitment to the protection of your privacy and personal data in relation to the Services we provide. The lawful basis of processing your personal data is contract or commercial legitimate interest where you or your employer has a contract with us; compliance with legal obligation (where relevant) or consent in other instances. Where our lawful basis is consent, by using our website you are consenting to us processing your Personal Data as set out in this Policy.

2. Purpose of data processing

Our Website is available to facilitate the provision of various services including:

  • responding to your queries and requests for assistance;
  • providing you with the products and services you have requested from us;
  • providing your company with individualised products and services;
  • tracking your journey across our website to help us improve our services;
  • potentially passing your data onto other parts of the ENGIE Group to respond to queries;
  • complying with our legal, contractual and industry obligations or processes.

As such it is necessary to hold limited personal data on users of our Services in order to:

  • Create, operate and maintain your account;
  • Allow you to make full use of our Website features;
  • Provide you and/or your Company with support and respond to your enquiries and requests for assistance;
  • To manage and improve our Services and aid in the detection, prevention and resolution of any technical issues.

3. Automated Decision Making

We undertake very limited automated decision making.

If you are an energy supply customer and are in contract with us or owe us a debt, in accordance with the terms of our contract with you, we are entitled to object to another supplier registering your energy supply. We use an automated system to check your details and to object if necessary or allow the other supplier to register your supply. We do use manual decisions in some instances, and you can ask us to undertake a manual decision by contacting our Customer Services Team on support.customerservice.uk@engie.com

4. Data categories

When you use our Website, or get in touch with us, we collect personal data in order to provide you with our Services. We only collect data that is necessary for its intended purposes.

There are several categories of personal data which may be collected including:

  • your name and contact details including your contact number and email address
  • the organisation or business you may represent
  • any additional information you may have provided to us
  • cookies and usage data – for more information see below section 8.

Mandatory information is marked with an asterisk in forms.

5. Recipients of the data

Only authorised recipients receive and have access to personal data, in compliance with current regulations. These will be:

  • our employees involved in the provision of our Services (who are based in the UK);
  • our legal representatives or other concerned parties in circumstances where we reasonably believe that disclosing your personal information is necessary to help identify, contact or bring legal action against anyone damaging, injuring, or interfering with our rights or property, users or anyone else who could be harmed by such activities;
  • our sub-processors which provide software and support for this processing (for example those listed in the cookies section below) and
  • where we are otherwise authorised or required by law, regulation or industry process to do so.

6. Data retention time

In order to provide you with our products and services, or to resolve any disputes or complaints, we keep your personal data for one year, after which it is deleted from our systems (unless there is a lawful basis to retain your personal data for a longer period).

7. Storage and transfer of data

The majority of our personal data is stored and processed in the UK. We may however need to process or transfer personal data in the EEA or worldwide under an adequacy decision or binding corporate rules, for example, in situations where another part of the ENGIE Group would be better suited to responding to your query, adequacy decision, binding corporate rules or other appropriate safeguards.

ENGIE UK verifies that its sub-processors use appropriate technical and organisational measures necessary to ensure that your personal data is protected.

8. Your rights to your data

You have extensive statutory rights regarding the manner in which your personal data is processed by us. You are entitled to access, query, amend, delete, limit or transfer any personal data concerning you – if you wish to exercise any of these rights, please contact us using the details given below.

If you have agreed, we and/or selected third parties may use your personal data to provide you with details about offers, promotions, products or services which we believe may be of interest to you. This may include other members of the ENGIE Group or UK/EEA based companies offering related services. If you change your mind about this at any time, please let us know by getting in touch with us by emailing marketing.es.uk@engie.com

For queries related to personal data please use the following details:

Attention: Data Protection Officer

Email: dataprivacy.uk@engie.com

Address:

ENGIE Power Limited

No. 1 Leeds

26 Whitehall Road

Leeds

LS12 1BE

UK

If you are not satisfied with the response which you receive, you may contact the Information Commissioner’s Office to make a complaint.

9. Cookies

When visiting the Website, a cookie may be installed on your browser.

Cookies are small text files that are stored on your machine primarily to ensure that the Website can manage our users’ session correctly (“necessary cookies”). You can also allow us to place “statistical cookies” on your browser. These are cookies which improve your user experience through services such as autocomplete functions or provide Website analytics. We may also request your permission to install marketing cookies.

You can approve the statistical or marketing cookies by pressing the ‘Accept’ button. If you’d prefer to use our website without accepting these cookies, please note that it may impact your user experience and limit your access to some of our offers. You can disable these cookies through your browser settings.

Cookies are kept for a maximum period of 12 months and then deleted.

10. Analytics

The Website uses Matomo Analytics, a web analytics service provided by Matomo (‘Matomo’). Matomo Analytics uses cookies (text files placed on your computer) to help the website operators analyse how users use the site. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Matomo on servers in the EU. Matomo will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Matomo may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Matomo’s behalf. Matomo will not associate your IP address with any other data held by Matomo. By using the Website, you consent to the processing of data about you by Matomo in the manner and for the purposes set out above.

The necessary cookies used within this context are:

AWSALB

Provided by Formstack, this registers which server cluster is serving the visitor. This is used in context with load balancing, in order to optimise user experience

AWSALBCORS

Provided by Formstack, this registers which server cluster is serving the visitor. This is used in context with load balancing, in order to optimise user experience

CookieConsent

Provided by Cookiebot, this stores the user’s cookie consent state for the current domain

PHPSESSID

Provided by ENGIE, this preserves user session state across page requests

Rc::a

Provided by Google, this cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website

Rc::b

Provided by Google, this cookie is used to distinguish between humans and bots

Rc::c

Provided by Google, this cookie is used to distinguish between humans and bots

11. Updates

ENGIE UK may update this Personal Data and Cookies Policy at any time. Consequently, you are invited to regularly consult the Personal Data and Cookies Policy that is currently being applied.

12. Version Control - 16/12/2024